Bookings
When making your reservation, please ensure that you provide accurate contact information (email address and/or phone number) to allow us to provide full communications with yourself regarding your booking.
If you are running late for your reservation, please call us directly or drop us an email. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.
We appreciate that sometimes you will need to cancel, but request that you please let us know as far in advance as possible. Once again you can do so by contacting us directly, or alternatively there is a cancellation link within our booking confirmation emails that will automatically cancel your reservation for you.
Please note that we are unable to accept responsibility for the loss or theft of any personal belongings whilst dining with us.
Group booking
Depending on availability, when making a booking for a large party we may require you to submit a pre-order in advance of your reservation. Deposits may be required for large party bookings or events, and a credit card may be required to secure your reservation.
Cancellation policy
For some reservations we will require you to secure your table with a credit card. Whilst no funds are taken at the time of reservation, should you not arrive and fail to cancel or provide less than 72 hours of notice of cancellation, we withhold the right to charge £30 per person. Alternatively, should you cancel at very short notice or do not show up, we have the right to invoice you directly at £30 per person, which must be paid in full within 5 days.
Fondue and Large Cheese and Charcuterie Bookings
All our Fondue and Large Cheese and Charcuterie bookings will need to be booked and paid for in advance, this is to allow our kitchen to prepare in advance. We are not able to allow walk ins for these bookings.
If there is a date, you’d like that you can’t see available, you can always check with us by contacting us directly. Alternatively, you can ask to join a waiting list.
Refund Policy
By purchasing our Fondue or Large Cheese and Charcuterie board, you agree that you are unable to claim a refund should you wish to cancel within 4 weeks of the booking date.
Any refunds issued will be subject to stripe payment fee deductions.